Tell us the problem, not the part number.
If you know exactly what you want, quote it and we will price it. If you only know what is broken, describe it - that is the part we are actually good at. We aim to reply within one working day.
Three kinds of enquiry, one inbox
Sales and technical questions go to the same address and the same people - there is no separate support queue to be handed between. Choosing the right heading below just gets you to the right person faster.
A quote, or advice before one
New equipment, a replacement, or a job you are still specifying. Both are the same conversation as far as we are concerned.
- What the asset is and what is wrong with it
- Any dimensions, pressures or depths you know
- When it has to be working again
Technical support on kit you own
Something we supplied is not behaving, or you need a specification confirmed. If the answer is beyond us, we escalate to the manufacturer's engineers.
- Model and, if you have it, serial number
- What it did and what you expected
- Photographs help more than descriptions
Spare parts, service or an RFQ
Consumables, calibration, or an enquiry that has to go through your purchasing system rather than an email.
- Part numbers if you have them, photographs if you do not
- We are on ShipServ - TN 317548
- Or raise it here and we will match the parts
Reach us directly
One address covers sales and technical. If you would rather speak to a person straight away, the switchboard will put you through to whoever covers the line you are asking about.
Industrivej 51A
DK-4000 Roskilde, Denmark Get directions ↗
Thank you - that's with us.
We will come back to you within one working day. If it is urgent, call +45 6916 2400 or email tech@sepcotech.com directly.
An enquiry lands with someone who knows the equipment
Not a ticket queue and not a call centre. These are the people who cover the main lines - direct telephone numbers for each of them are on the team page.
Bo Pedersen
Area Sales Manager, Epoxy Repairs
Cold-cure repair specification - what product for which substrate, how much of it, surface preparation, and whether the repair can be done without taking the system offline.
bop@sepcotech.com →René Meisel
Product Manager, Inspection & Defense
Underwater robotics, sonar and inspection instrumentation - platform selection across the brands we carry, payload and sensor fit, and defence and security applications.
rm@sepcotech.com →Weronika Zielinska
Sales Coordinator, All Solutions
Quotations, order status, spare parts, shipping and paperwork across every category - and the person to ask if you are not sure who to ask.
wz@sepcotech.com →Everything your purchasing system will ask for
If an RFQ has to go through a platform rather than an inbox, we are set up for it.
DK-4000 Roskilde Deliveries and correspondence.
You may be able to answer it faster than we can
Four tools that take a specification question and return something you can put straight into a requisition. Free, and no sign-up.